Cancellation Policy
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee.
Cancellation & Deposit Policy
At Serenity & Balance, each appointment is reserved especially for you. A $30 deposit is required at the time of booking to secure your appointment. The deposit will be applied toward the total cost of your service.
Cancellations & Rescheduling
Appointments canceled or rescheduled 24 hours or more before the scheduled appointment time are eligible for a full refund of the $30 deposit or may be transferred to a future appointment.
Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time will result in the forfeiture of the $30 deposit.
No-Shows
Clients who do not attend their scheduled appointment without notice will forfeit the $30 deposit. A new deposit may be required before scheduling another appointment.
Emergencies
We understand that unexpected circumstances may occur. Exceptions may be considered at Serenity & Balance's discretion. If an emergency occurs, please contact us as soon as possible.
Thank you for respecting our time and allowing us to provide each client with a peaceful and personalized experience.