Privacy Policy
Last Updated: October 9, 2026
This Privacy Policy describes how Serenity & Balance ("we" or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you visit our website or use our services, we may collect personal information that you voluntarily provide to us. This may include your name, email address, phone number, and any other information you choose to provide. We may use your personal information to contact you with newsletters, marketing materials, and/or promotional materials that may be of interest to you.
- Text Messages: If you provide your phone number, you agree to receive SMS communications from us. Message and data rates may apply. Message frequency may vary. You may reply with "HELP" for more information or with "STOP"/"UNSUBSCRIBE" to unsubscribe at any time.
- Automatically Collected Information: We may also automatically collect certain information when you use our website, such as your IP address, browser type, device type, and the pages you visit.
- Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. Read more about our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provision of Services: We may use your information to provide you with our services, including therapeutic and relaxation massages, prenatal massages, Reiki, foot reflexology, and holistic wellness services, and to respond to your inquiries.
- Communication: We may use your contact information to send you important updates and promotional materials. You may opt out of receiving promotional communications at any time.
- Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your personally identifiable information to third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
However, we may share your information in the following circumstances:
- Business Operations: We may share your information with third-party service providers that assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
- Legal Compliance: We may disclose your information when required by law or to comply with legal processes.
- Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will remain protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
- Access: You may request access to the personal information we hold about you.
- Rectification: You may request corrections to inaccuracies in your personal information.
- Deletion: You may request the deletion of your personal information, subject to legal obligations.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
5. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be modified accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our corporate office at:
Serenity & Balance
4770 South 900 East
Salt Lake City, Utah 84117
Vara Suites, Suite #108
Phone: +1 801-792-0239